FAQ

You will receive an email confirmation after ordering that will contain all of information such as tracking number. Any questions regarding the status of your order please contact us at: info@eurohorseshop.com.au

For all non-horse float orders such as Parts & Accessories, full payment is required upfront before any orders are dispatched unless you are using AfterPay. Please see Afterpay payment details here: https://www.afterpay.com/en-AU/how-it-works

An account is not required to order however we recommend it so that you can keep track of all of your orders in the one place and easily look up information from previous orders.

We can ship globally. If a product is in stock in our warehouse, we will have it dispatched within 24 - 48 hours and you will receive email confirmation and tracking information. 

We can arrange for local pickup or drop-off. We can also deliver Australia wide with the costing being approx: $1.1/ km. 

[*Except TAS & WA - Additional Costs will apply.] Please calculate the distance in km from our address to your place or get in touch for more information.

We offer international shipping on parts & accessories only. Unfortunately we cannot ship Horse Floats internationally.

EuroFloat models are all precision engineered for exceptional safety, reliability and performance. Clearly evident is the European influence in design, style, quality fittings & standard inclusions. All EuroFloat Models feature the industry’s leading brand electrical and mechanical components and are backed by an exceptional warranty.

• 2 Years on chassis
• 2 years on body frame
• 2 years on roof
• 2 years on suspension

EuroFloat as distributed by ECAR Australasia Pty Ltd hereby warrants that any new EuroFloat will carry a two year structural warranty from the date of purchase covering –

• Chassis
• Body frame
• Roof Frame
• Suspension

Under this warranty shall be to:

• Operate and maintain the float in an appropriate manner.
• Give notice to an authorized EuroFloat representative of any and all apparent defects within ten (10) days after discovery and makes available for inspection.

From this warranty shall include any failure caused by –

• Inadequate service and maintenance - Horse Floats are a road vehicle and require regular mechanical servicing and maintenance by a service centre or qualified mechanic. Proof of service may be required. 
• Abnormal strain, neglect or abuse including lack of proper maintenance or use.
• Accident or collision damage
• Installation of parts or accessories that are not original equipment
• Fading, rust or deterioration due to exposure or ordinary wear and tear
• Modifications or alteration that affects the floats condition, operation, purpose or durability
• Damage due to incorrect transportation
• Acts of God, i.e. lightening hail damage, flood, fire, etc.

We offer a 30-Day Money Back Guarantee on all Parts & Accessories only. Products must be returned in exact same condition that they were sent in with all original box and packaging if applicable.

You can go to this link and click 'Forgot Password'. You'll receive an email to set a new password and login to your account.

We do not store any bank details in our website.